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Google Pay Errors and Solutions

Google Pay

Google Pay Errors and Solutions

 

Most Google Pay errors are  due to mismatched billing information, unsupported payment method, failed account verification and some due to fraud.

This post will go through several common Google Pay errors and will discuss how those errors can be fixed.

 

OR-CAC-01

The Unexpected error. Please try again later [OR-CAC-01] error happens when you’re trying to add an unsupported card through Google Pay. This doesn’t mean your card isn’t working, it’s just that Google doesn’t support some debit and pre-paid card for some specific products.

Solutions

Don’t forget to troubleshoot before anything else, there might be a small chance that it’s a glitch or bug, but it’s still worth trying.

  • Start by clearing the browser cookies & histories or use Incognito window instead. If you’re using VPN, disable it then try it again(The country detected by Google should match your card). Another basic troubleshooting step you can try is to use an entirely different device or computer(for many different reasons like plugins, outdated software, IT restricted features etc.).
  • If  none of the basic troubleshooting steps did the trick, use a different card to isolate the issue. If one of your cards is not being accepted, try calling your bank to check if there’s a restriction on it.
  • Request a call from the Google Pay support team using this Contact us form if none of the above steps made a difference. If your issue is more on purchasing through Google Play Store, use this Google Play Contact us form instead.

 

OR-CAC-02

This error means Google Pay put your account on hold and requires additional information to verify your identity.

It happens when Google fraud detection algorithm thinks that there is an unusual activity in your account.

Solutions

  • In most cases if not all, you need to submit a legal document to confirm your identity. Go to pay.google.com to see the verification alert.
  • If your account is active and there’s no alert to verify your identity, try performing basic troubleshooting steps.
  • For Google Domains renewal or registration issue, you may share your domain access to another Google account and use it to do the purchase. This is a workaround, not a fix.
    • To share management of your domain:

      1. Sign in to Google Domains.
      2. Select the name of your domain.
      3. Open the menu Menu.
      4. Click Registration settings.
      5. Under “Domain permissions,” click Permissions.
      6. Click Add user  then add the email address of the Google account to share the domain with.
      7. Confirm the added user.
    • Once the domain is shared to your other Google account, login to it and use it to make the purchase.

Note: It may take couple of days before an account will be reactivated. If you will not hear anything from them within 2 working days, you may contact Google Pay support for further assistance.

 

OR-IEH-01

An unexpected error has occurred. Please try again later. [OR-IEH-01]. This may happen if the Billing information of your card doesn’t match with Google Pay.

Solutions

  • Start by updating your Google Pay information:
      1. Go to pay.google.com.
      2. Click the Settings tab.
      3. Under Payments profile, update your account details and ensure that those exactly match your card’s information.
        • Especially the Name and Address(country and zip code).
      4. Then Save the changes.

 

These are the common Google Pay errors I’ve seen so far, but I will add more as soon as I encounter or find one online.

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